Whether our customers are internal or external, they affect how successful we, our department, and our organization can be. This course will show participants how to apply simple but effective techniques to provide better internal or external customer service.
After completing this course, you will be able to:
- Better identify customer needs.
- Solve root issues of customer complaints using the SOAP™ Process.
- Work through scripting to better communicate customer solutions.
Without customers, our business will fail. Without good customer service, it will fail even faster. This course will provide the necessary skills and information to provide winning customer service.
