Dealing with others in a busy environment can lead to unhealthy conflict. This prevents good decisions from being made and negates the ability to find a win-win solution. This course will show participants how to approach negotiation systematically by using good questions and managing emotion.
After completing this course, you will be able to:
- Improve communication and ask the right questions.
- Effectively use the WhineBuster™ tool.
- Work effectively with others to achieve a win-win solution.
Even the best teams can reach impasse when trying to get the job done. This course will teach you more effective ways to manage emotion, think and act logically, and work as a team to get great results.
