Conflict happens when what we want is not what we are currently experiencing. It’s often caused by people we deem as “being difficult.” Very few people wake up each day wanting to be as difficult as possible. Often, it’s a simple lack of self-awareness that’s the cause.
After completing this course, you will be able to:
- Define the most commons sources of conflict.
- Identify behaviors that are considered to be “difficult.”
- Develop strategies to make the most of useful conflict.
- Select the most useful approach when it comes to dealing with conflict.
