All of us have experienced inconveniences, service breakdowns, and poor quality. It’s always easy to blame people, but in most cases, these problems come from process problems. Solving them is the key to better productivity, satisfaction, and personal credibility. This course will show participants how to approach problems systematically and solve them decisively. In this interactive one-hour seminar, participants will learn how to:
• View problems through the lens of systems thinking.
• Effectively use a Force Field Analysis, Flowchart, Fishbone Diagram, Affi nity Diagram, Run Chart, and OSGO™ Process.
• Communicate system and process improvement solutions to senior management.
Solving complicated problems permanently is the quickest way to add value to an organization. This course gives you the knowledge and skills to do that effectively.
