Basic Training involves transferring knowledge around the necessary skills for being The Boss. These 48 topics are short (5 – 7 minutes max), practical, and absolutely imperative for each participant to master.
Phase 1: Getting Started as The Boss
- What is My Job as The Boss?
- How to “Protect the House”
- Myths About Being The Boss
- How to Look and Act Like The Boss
- How to Manage Former Peers
- How to Think Like The Boss
- How to Communicate Like The Boss
- How to Communicate With Your Department and Organization
- How to Communicate With Individuals
- How to Build Rapport
- How to Get Better Performance from Your Team
- How to Diagnose Poor Performance
- How to Motivate Unmotivated People
- How to Diagnose Focus Problems
- How to Help People Develop
- How to Give Positive Feedback
- How to Give Negative (Corrective) Feedback
- How NOT to Screw Up Feedback
- How to Be a Good Coach
- How to Coach for Skill and Focus
Phase 2: Growing as The Boss
- How to Be a Systems and Process Thinker
- How to Create and Use a Flowchart
- How to Create and Use a Fishbone Diagram
- How to Solve Complicated Problems
- How to Make Better Use of Data in Solving Problems
- How to Explain Your Problem or Solution using Dollar Figures
- How to Make a Better Decision
- How to Be Emotionally Intelligent
- How to Manage Conflict
- How to Manage Change
- How to Document Performance
- How to Have Career and Development Conversations
Phase 3: Being The Boss
- How to Systemize Your Department
- How to Plan and Prioritize
- How to Set Goals and Strategies
- How to Successfully Communicate Upwards
- How to Delegate Successfully
- How to Adjust Your Political (Organizational) Attitude
- How to Navigate Your Organization’s Politics
- How to Negotiate Effectively
- How to Value and Leverage Diversity
- How to Build and Run a Synergistic Team
- How to Build Your Bench (and Replace Yourself)
- How to Create Healthy Habits for Yourself
- How to Take Next Steps as The Boss
